Terms and Conditions of Stay

Villa Sermolli Srls
Via Umberto I 2/8 – 51011 Buggiano Castello (PT)
Phone: +39 3926944777 – Email: info@villa-sermolli.com

1. Reservations

• Reservations can be made online, by phone, email or directly at the property.
• A deposit or a credit card may be required to guarantee the reservation.
• The reservation will be confirmed only upon receipt of the required payment.

2. Cancellations and Changes

• Cancellations or changes must be communicated in writing (by email or online form).
• Standard policy:
• Free cancellation up to 48 hours before arrival.
• Cancellations after 48 hours before arrival or no-shows: 100% charge.
• Some rates (e.g. non-refundable) may have different conditions, stated at the time of booking.

3. Check-in / Check-out

• Check-in: from 3:00 PM to 11:00 PM
• Late check-in after 11:00 PM may incur an extra fee.
• Check-out: by 11:00 AM
• Late check-out is subject to availability and may incur an additional fee.

4. Payments

• Cash, credit cards (Visa, MasterCard, etc.), and debit cards are accepted.

5. Tourist Tax

• The tourist tax is not included in the rate and will be applied according to current regulations.

6. Guest Behavior

• Guests must respect the peace of the property and other guests.
• Smoking is not allowed inside the rooms and common areas (except in designated areas).
• Damage to the property or furnishings will be charged to the guest.

7. Pets

• Pets are allowed at a cost of €15 per night (dogs max 15 kg and 1 per room/apartment).

8. Liability

• The hotel is not responsible for valuables not stored or not declared at the reception.
• Parking is free and the hotel is not liable for any damage or theft of vehicles.

9. Personal Data Processing

• Guest data will be processed in accordance with EU Regulation 2016/679 (GDPR).
• More information is available in our Privacy Policy.